Leading worldwide provider of secure voice and data networking solutions for enterprise central sites, branch offices, and remote workers.

Problem: Critical network down emergency
Solution: Netfix got their email servers back up and running same day

The company had a critical network down emergency with their email servers and management didn't know what to do, so they called NetFix. Netfix was able to get their email back up and running the same day, and to pinpoint the cause of the failure, preventing future incidents from happening.

Well-known, high-volume restaurant featuring California-Italian cuisine.

Problem: Point-of-Sale management system down during business hours
Solution: Netfix diagnosed and repaired within hours and business resumed

As employees began to open Kuleto's for business on a Sunday morning they found their computerized point-of-sale management system was down. Someone recommended they call Netfix. The system was diagnosed and repaired within hours of their call and business operations were able to resume at once without any loss of revenue.

The Palo Alto Chamber of Commerce represents 800 businesses and organizations whose business transactions occur locally, regionally, nationally, and internationally.

Problem: Building was flooded, requiring temporary offices set up with fully working technology
Solution: Netfix set up a fully working network and all work stations within hours

It was critical when their building was flooded in a storm that the client quickly get its network up and running at their new location. NetFix was able to work with the local DSL provider to get new service turned on immediately, and to seamlessly transfer all operations to a new, fully working network in a matter of hours.

Full-service employee benefits consulting firm, established in 1973.

Problem: Their data had become less accessible due to space and performance issues
Solution: NetFix selected a new server that would fit their future needs and current budget

Not only did Netfix evaluate product choices and select the hardware that best fit the client's present and future needs, but the switch was handled so swiftly that there was no downtime for their employees.

Large, well-established loan brokerage company.

Problem: Needed a way to make customer database compatible with wireless PDAs
Solution: Netfix's created a solution making the two systems compatible

The company needed Netfix's expertise in CRM (Customer Relationship Management) software, to get their database and PDA systems working with each other so employees at Stern didn't have to be tied to their desk to do their work. Netfix created a custom solution that solved the problem, improving workflow and efficiency.

Provident Funding is the largest privately held non-bank owned Mortgage Company in the United States with over $25 billion in loan servicing rights.

Problem: Provident needed a new phone system that they could easily manage/control telecommunications usage and costs with their 48 Branches Located throughout the United States.
Solution: NetFix had a VOIP solution that incorporates the functions of a PBX, voice mail server, voice gateway and Internet gateway in one box. Scaling to 250 users.

NetFix gave Provident more control over its communications using the Zultys VOIP system which eliminated the cost of internal calling, saving the company between $200,000 and $300,000 a year. Provident is already taking advantage of the new IVR (Interactive Voice Response) system into the network. Borrowers are now able to phone the lending company and verbally enter their account number into the system to obtain a balance.

Mechanical design firm, specializing in projects from concept to working prototype, managing projects through mass production.

Problem: Teams in India and the U.S. needed capability to work together smoothly on projects
Solution: Netfix set up a high-speed private network allowing both groups to see and work with each other effectively and in real time

CEO George Crothall was looking to reduce costs by outsourcing some of his engineering services to India, a project that became more complex than anticipated. The company needed a fast, secure, reliable way for the group in India to work on projects without missing a beat. NetFix was able to setup a high-speed private network using Cisco equipment. Netfix's solution allowed both groups see each other's work in real time, and to work with each other as though they were sitting next to each other.

Media company publishing award-winning journalism, with content covering innovation, technology, and entrepreneurial activity.

Problem: Growing company needed to move to new offices with no downtime
Solution: Netfix coordinated the technology move including website, email, and phone systems to new location overnight

Due to additional staff, Red Herring outgrew its original location. NetFix was able to meet and coordinate with executives, contractors, and service providers to have all services including website, email, and phones moved over seamlessly to their new location within 24 hours. (Further, the company was having a persistent logon issue with employees having to wait up to ten minutes to logon to the network, a condition that they had grown used to due the lack of resolution from their previous IT consultant. NetFix was able to identify critical errors in their network setup and configuration which led to this problem, and to fix it.)

Dentist office with a large staff.

Problem: Client needed a flexible, cost-effective, alternative to setting up a PC in every room of the office suite
Solution: NetFix solved the problem with laptops, which could be carried room to room, utilizing a wireless network

When the office of Randy Dhillon moved into their Palo Alto location they needed a flexible network that would be easy to use and cost-effective. Netfix's creative solution of using laptops and a wireless network, rather than the traditional choice of setting up a PC in every room, resulted in huge cost savings for the client on equipment and equipment maintenance, as well as saving space and increasing ease of use for employees.

Medical office providing chiropractic services.

Problem: A nasty virus infection rendering their computers unusable
Solution: Netfix removed the virus and rescued all of the data so no information was lost

The client called Netfix, frightened that not only were they unable to do business, but that their client database and records were inaccessible, possibly permanently lost. Netfix removed the virus, retrieved the data the clients were concerned about, and installed an anti-virus program to prevent future crises. (In addition, on this visit, Netfix discovered that their DSL speed was unusually slow. Netfix was able to work with SBC to fix the problem and restore the line to full speed.)